Ibali losasazo lwamva nje elithathe i-intanethi lelikaTessica Brown, umfazi waseLouanaana owayesebenzisa iGlue Glue yokuncamathelisa ukutshiza endaweni yokutshiza kweenwele . Ibelibali elothusayo kwaye mna, ndedwa, ndilifumene. Ngeendaba zokuba uBrown usenokufuna amanyathelo asemthethweni ngokuchasene neGorilla Glue, intetho ivelise inani elaziwayo kumthetho we-tort: i-McDonald's Coffee Lady.
Ngo-1992, uStella Liebeck oneminyaka engama-79 ubudala kuchitheke ikomityi yekofu kaMcDonald's ethangeni lakhe . Wamangalela uMcDonald's, kwaye ijaji yamwonga phantse i-3 yezigidi zeedrama kumonakalo wohlwaywa ngenxa yokutsha. Eli bali lihlala lithatha ubomi balo kwaye, ngaphandle kweenkqubo ezininzi kunye namaxwebhu axoxa ngenyaniso, kubonakala ngathi ngabantu nangoku cinga ukuba yayilityala elingenamsebenzi.
Ke nantsi inyani. Xa uLiebeck echitha ikofu, imoto ibimile kwaye indebe iphakathi kwamadolo akhe. Ngexesha lenkqubo yokongeza ukhilimu kunye neswekile, ikomityi yanyibilika kwaye yonke into yachitheka ethangeni lakhe. Ikofu yayingashushu. Kwakuphakathi kwe-180 kunye ne-190 degrees, umgangatho wexesha.
Njengomntu owayesebenza njenge-barista, ndizichithele ikofu eshushu kum. Ndizitshisile ngobuninzi amaxesha amaninzi ngenxa yokuba yonke le nkqubo ishushu. Kodwa i-180-190 degrees bubudenge. Ngelo xesha, kusondele kwinqanaba lokubilisa lamanzi elingu-212.
U-Liebeck ufumene iqondo lesithathu lokutsha kwaye ufuna ulwaluko kumathanga akhe angaphakathi nakwezinye iindawo kumzimba wakhe osezantsi. Ukuba ujonga ukwenzakala, kuyothusa kwaye kuyabanda emathanjeni.
Nangona kunjalo, ngaphandle kwayo yonke loo nto, amajelo eendaba anokuyibeka nje ukuba ikofu ishushu kakhulu. Ngelixa ndiyazi ukuba babengenakho ukubonisa ubungakanani obupheleleyo bokulimala kwakhe kwiindaba zasebusuku, ukuyilwa kwayo kwenza ukuba kubonakale kuyinto ehlekisayo. Ngaba ikofu ayifanelanga ukuba ishushu? yayikukuyeka oko.
Ngelixa uLiebeck wanikwa phantse i-3 yezigidi zeedola, ayisiyiyo le nto wayemangalela inkampani ngayo. Wanikela ukuhlawula ityala ngeedola ezingama-20 000 ukuhlawula iindleko zonyango kunye nelahleko yengeniso, yiyo yonke loo nto, kodwa uMcDonald akazange anikezele ngaphezulu kwe- $ 800, yiyo loo nto waphela esiya enkundleni.
Ezinye zezibakala eziviwe lijaji zibandakanya inyani yokuba, kobo bushushu, ukutshiswa kwesidanga sesithathu kunokwenzeka kwimizuzwana. UMcDonald’s uvumile ukuba ebesazi malunga nomngcipheko wokutsha kanobom ngaphezulu kweminyaka elishumi, kwaye kukho malunga namatyala angama-700 abantu abenzakaliswa yile kofu.
Oko Kungoko ijaji yanikezela phantse i-3 yezigidi zeedola. Bavakalelwa kukuba inkampani ayikhange ibuthathe ubuzaza bezehlo ezingqonge ikofu kwaye iyiphathe yonke imeko ngokungakhathali. Emva kwayo yonke loo nto, yintoni i-20 000 yeedola eMcDonald xa ulusu lwexhegokazi lutshisiwe?
Emva kwetyala, iijaji zazisa ukuba iinyani zazibaluleke kakhulu kwinkampani. Nangona kunjalo, uluvo loluntu aluhlali ecaleni kweli xhegwazana, kodwa kuMcDonald's, eyiyilo. Akuzange kuncede abo babamba ebusuku, abameli beRiphabhlikhi, kunye nemithombo yeendaba baqhubeka nokunciphisa ingozi eyenziweyo.
Andinakucinga ukuba uBrown unetyala nxamnye neGorilla Glue, kodwa ndicinga ukuba kubalulekile ukuba singabizi inenekazi likaMcDonald's njengomzekelo wesimangalo esingenamsebenzi. Kwakungeyonto ingenamsebenzi, kwaye iintlungu awayeziva zizo zazinyani, kwaye ityala lalicacile kwicala lenkampani.
(umfanekiso: FEDERICO PARRA / AFP / Getty Izithombe)
